Refund & Returns Overview Ireland

IF YOU HAVE RESIDENCE IN IRELAND, THE FOLLOWING CLAUSES SHALL APPLY. IN CASE OF DISCREPANCIES THIS LOCALISATION PART REGARDING IRELAND PREVAILS. MANDATORY CONSUMER PROTECTION REGULATIONS ALWAYS PREVAIL.

6. RETURN OF WRONG, DAMAGED AND DEFECTIVE PRODUCTS

6.1. We are under a legal duty to supply Products that are in conformity with the Orders placed and the applicable legislation and regulations where necessary. Nothing in these terms will affect your legal rights to return faulty Products. If you return a Product that is faulty, the shipping costs will be refunded. 

6.2. Shall you return a Product due to an error ascribable to the Vendor, or because it is damaged or defective, you must inform VW within:
A) 48 (forty-eight) hours of delivery (please note, if you do not report the fault within this time frame your legal rights set out below will remain unaffected):

B) you must report any defect up to 30 (thirty) days: if your Products are deemed to be faulty and the authorised returns process specified above under Clause 2 is fulfilled, then you can get an immediate refund.

C): up to 1 (one) year: if the Products are faulty or not fit for purpose and the fault appears within the first 12 (twelve) months after receipt of the Products, it is automatically assumed the fault was there when you bought it. This means you do not have to prove anything. Under the Consumer Rights Act 2022 if a Product is faulty or not fit for purpose, you can:
•    Ask for the Product to be repaired or replaced
•    End the contract and get a refund
•    Ask for a price reduction
You can decide which of the remedies above you would prefer unless it is not possible or too expensive for us to repair or replace the Product, and in such cases you will have the right to either a price reduction or refund. Once we have received the faulty Product, we will carry out a thorough investigation and contact you with our outcome. After 12 (twelve) months from the date of receipt of the Products, you will be obliged to provide sufficient proof that the fault would have existed when the Products were delivered to you.

IF YOU HAVE RESIDENCE OUTSIDE ITALY, PLEASE CAREFULLY CHECK THE LOCALIZATION SECTION AT THE BOTTOM OF THIS POLICY TO VERIFY IF ANY DISCREPANCIES TO THE ABOVE-MENTIONED TIMINGS SHALL APPLY IN ACCORDANCE WITH YOUR COUNTRY OF RESIDENCE CONSUMER PROTECTION REGULATIONS.

6.3. You must return the wrong, damaged or defective goods in the same condition in which they were delivered to you. 

6.4. VW performs checks of all returned Products as wrong, damaged or defective in accordance with the procedure set forth under this Clause 6. Upon approval by VW, Products returned by you because they are wrong, damaged or defective shall be refunded in full, including the costs of delivery and return (in accordance with the procedure specified in Clause 5 above), and you shall be duly notified of the refund via a Refund Confirmation e-mail within a reasonable term.

6.5. If you have any questions or complaints about the Product, please contact our Customer Service Team or through our Contact Us page here.