Refund & Returns Overview Austria

IF YOU HAVE RESIDENCE IN AUSTRIA, THE FOLLOWING CLAUSES WILL BE APPLIED:

1. GENERAL INFORMATION

Point 1.1 reads as follows:

Your statutory withdrawal right:

Nothing in this returns and refunds policy limits your statutory rights. By law, you can withdraw from the contract within 14 days. This periods starts

in the case of a single item, on the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the good;
in the case of multiple goods ordered by you in one order and delivered separately, on the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last good;
in the case of delivery of a good consisting of multiple lots or pieces, the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.
You can exercise this withdrawal right by any means feasible. For example, you can complete the return form documentation provided with your delivery and use the pre-paid returns label to send back the package. The withdrawal deadline is met if the declaration of withdrawal is sent within the deadline, eg by handing over the package to the postal service.

If you withdraw from the contract, we will reimburse all payments made by you, including delivery costs if applicable, without delay, but at the latest within 14 days of receipt of the notice of withdrawal. We will use the same means of payment for the repayment as you used to make your payment. We may refuse repayment until we have either received the goods back or you have provided us with proof that the goods have been turned over to the postal service. If you have expressly opted for a method of delivery other than the cheapest standard delivery offered by us, you are not entitled to reimbursement of the additional costs incurred by you as a result.

If you withdraw from the contract, you must return the goods received to us without delay, but no later than 14 days from the date of the declaration of withdrawal. The time limit for return is met if the goods are dispatched within the time limit. You have to bear the direct costs of returning the goods, except if you use the pre-paid returns label provided by us. You only have to pay compensation to us for a reduction in the market value of the goods if this reduction in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

To [name, geographical address and email address of the relevant Vendors]:

I/We (*) hereby give notice that I/We (*)  withdraw from my/our (*)  contract of sale of the following goods (*1) /for the provision of the following service (*) ,

Ordered on (*) /received on (*) ,

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.

Point 1.2 reads as follows: 

Voluntary return option for additional 16 days upon end of statutory withdrawal period:

We offer you voluntarily a return and refund option in addition to your statutory rights. You can return your selected product(s) for additional 16 days upon end of the withdrawal period, thus in total within 30 days from the date of delivery. To benefit form the voluntary return option, you must meet the conditions set forth in the following points. The following points in the Returns and Refunds Policy thus refer only to the voluntary return option and do not limit your statutory withdrawal period of 14 days as mentioned above:

Point 1.9 is deleted.

Points 1.11 and 1.12 are deleted.

The heading of point 2 reads as follows: HOW TO RETURN AN ITEM UNDER THE VOLUNTARY RETURN AND REFUND POLICY

The heading of point 1 reads as follows: FILL IN THE VOLUNTARY RETURN FORM

The heading of point 2 reads as follows: PREPARE THE PACKAGE UNDER THE VOLUNTARY RETURN AND REFUND POLICY

The heading of point 4 reads as follows: SHIPPING FOR RETURN UNDER THE VOLUNTARY RETURN AND REFUND POLICY

Point 4.3 is deleted.

The heading of point 5 reads as follows: REFUND UNDER THE VOLUNTARY RETURN AND REFUND POLICY

6. FAULTY ITEMS

Point 6.2 reads as follows: We are under a legal duty to supply Goods that are in conformity with this contract and the applicable legislation and regulations where necessary. Nothing in these terms will affect your legal rights to return faulty items. If you return an item that is faulty, the shipping costs will be refunded.