5.1 After the Vendor has received the returned products and checked that all the requirements have been met, you will receive an email confirming acceptance.
Whatever the form of payment you used (credit/debit card), the refund procedure will start as soon as possible, at least within fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.
5.2 Accepted return parcels received by our warehouse hub will have an RMA (Return merchandise authorization) generated by our Customer Services team.
5.3 The timescale for refunding the amount you paid for purchasing the returned products depends on the payment type used:
5.4 The refund method will follow the payment method:
5.5 CREDIT CARD PAYMENT: The refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank.
Remember that the value date for the credit will coincide with the date of the original payment; therefore, you will not suffer any interest loss.
5.6 For orders cancelled prior to shipment, the refund will be made within 3 working days of the acceptance of the request.
5.7 PAYPAL PAYMENT: Once your return parcel is received into our warehouse hub your return proforma will be processed through our QC teams.
5.8 Should your return products meet the requirements you will be notified by email of your refund.
5.9 The refund will be visible on your PayPal account within 14 days of receiving the email confirming the refund. Repayment to the credit card you use with your PayPal account depends on the credit card issuer.
5.10 For orders cancelled prior to shipment, the refund will be made within 3 working days of the acceptance of the request.
5.11 If your order has been shipped outside EU, UK any local taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.