Refund & Returns Overview United Kingdom

IF YOU HAVE RESIDENCE IN UNITED KINGDOM, THE FOLLOWING CLAUSES SHALL APPLY. IN CASE OF DISCREPANCIES THIS LOCALISATION PART REGARDING UNITED KINGDOM PREVAILS. MANDATORY CONSUMER PROTECTION REGULATIONS ALWAYS PREVAIL.

6. RETURN OF WRONG, DAMAGED AND DEFECTIVE PRODUCTS

6.1. We are under a legal duty to supply Products that are in conformity with the Orders placed and the applicable legislation and regulations where necessary. Nothing in these terms will affect your legal rights to return faulty Products. If you return a Product that is faulty, the shipping costs will be refunded. 

6.2. Shall you return a Product due to an error ascribable to the Vendor, or because it is damaged or defective, you must inform VW within:

A) 48 (forty-eight) hours of delivery (please note, if you do not report the fault within this time frame your legal rights set out below will remain unaffected):

B) you must report any defect up to 30 (thirty) days: if your Products are deemed to be faulty and the authorised returns process specified above under Clause 2 is fulfilled, then you can get an immediate refund.

C) If you return faulty Products within 6 (six) months of the date of delivery we may repair or replace the returned faulty Product. Once we have received the faulty Product, we will carry out a thorough investigation and contact you with our determination as to whether or not the Product was faulty. We will ask you to provide sufficient proof that the fault existed at the point of purchase. If our attempt at a repair or issuing a replacement is unsuccessful, you can then claim a refund, or a price reduction if you wish to keep the Product.

D) If a fault develops after 6 (six) months from the date of delivery, the burden is on you to prove that the Product was faulty at the time it was delivered to you.

E) You have up to 6 (six) years to take a claim to the small claims court for faulty Products in England, Wales and Northern Ireland, and 5 (five) years in Scotland.

IF YOU HAVE RESIDENCE OUTSIDE ITALY, PLEASE CAREFULLY CHECK THE LOCALIZATION SECTION AT THE BOTTOM OF THIS POLICY TO VERIFY IF ANY DISCREPANCIES TO THE ABOVE-MENTIONED TIMINGS SHALL APPLY IN ACCORDANCE WITH YOUR COUNTRY OF RESIDENCE CONSUMER PROTECTION REGULATIONS.

6.3. You must return the wrong, damaged or defective goods in the same condition in which they were delivered to you. 

6.4. VW performs checks of all returned Products as wrong, damaged or defective in accordance with the procedure set forth under this Clause 6. Upon approval by VW, Products returned by you because they are wrong, damaged or defective shall be refunded in full, including the costs of delivery and return (in accordance with the procedure specified in Clause 5 above), and you shall be duly notified of the refund via a Refund Confirmation e-mail within a reasonable term.

6.5. If you have any questions or complaints about the Product, please contact our Customer Service Team or through our Contact Us page here.