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Refund Process


5.1 After the Vendor has received the returned Products and checked that all the requirements have been met, you will receive an e-mail confirming acceptance of your request (“Refund Confirmation”). Once your return parcel is received into our warehouse hub the returned Product will be verified by our Quality Control teams.

5.2. If you returned the Product as per your right to withdraw, the refund will be made without undue delay and at the latest within (fourteen) 14 days from the date on which you informed the Vendor of your decision to withdraw in accordance with the provisions of Clause 7.1 of our Terms and Conditions of Sale . The Vendor may however defer reimbursement until the Products are recovered or until the consumer has provided proof of the dispatch of these Products, the date chosen being that of the first of these events. If you have expressly opted for a method of delivery other than the cheapest standard delivery offered by us, you are not entitled to reimbursement of the additional costs incurred by you as a result.

5.3 Accepted return parcels received by our warehouse hub will have an RMA (Return merchandise authorization) generated by our Customer Services team.

5.4 Any refunds will be made using the same means of payment as used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund.

5.5 The timescale for refunding the amount you paid for purchasing the returned Products depends on the payment type used:

5.6. CREDIT CARD PAYMENT: The refund will be made on the same credit card use for the purchase; the necessary refund time depends on your bank.

Remember that the value date for the credit will coincide with the date of the original payment; therefore, you will not suffer any interest loss.

For orders cancelled prior to shipment, the refund will be made within 3 (three) working days of the acceptance of the request.

5.7. PAYPAL PAYMENT: The refund will be visible on your PayPal account within 14 (fourteen) days of receiving the email confirming the refund. Repayment to the credit card you use with your PayPal account depends on the credit card issuer.

For orders cancelled prior to shipment, the refund will be made within 3 (three)working days of the acceptance of the request.

5.8 If your order has been shipped outside EU, UK any local taxes and customs duty cannot be refunded by us: you can contact your local Customs Office, they might help you recover those costs.