Refund & Returns Overview Poland

IF YOU HAVE RESIDENCE IN POLAND, THE FOLLOWING CLAUSES SHALL APPLY. IN CASE OF DISCREPANCIES THIS LOCALISATION PART REGARDING POLAND PREVAILS. MANDATORY CONSUMER PROTECTION REGULATIONS ALWAYS PREVAIL.

6. RETURN OF WRONG, DAMAGED AND DEFECTIVE PRODUCTS

6.1. We are under a legal duty to supply Products that are in conformity with the Orders placed and the applicable legislation and regulations where necessary. Nothing in these terms will affect your legal rights to return faulty Products. If you return a Product that is faulty, the shipping costs will be refunded. 

6.2. We are liable for the non-conformity of the Products with the contract existing at the time of their delivery and revealed within two years from that moment. For further details please refer to points 3.11 – 3.15 of the the Poland Localization Part of the Terms and Conditions of sale. If you return a Product that is faulty, the shipping costs will be refunded.

We would encourage you to report any faults within 48 hours of delivery (please note, if you do not report the fault within this time frame your statutory rights resulting from the non-conformity of the Product with the contract will remain unaffected).

If you report faults up to 30 (thirty) days from their delivery – and your Products are deemed to be faulty, then you can get an immediate refund. This does not affect your statutory rights resulting from the non-conformity of the Product with the contract.

If you report faults up to 2 (two) years from their delivery and your Products present a fault which would have existed at the point of purchase, points 3.11 – 3.15 of the Poland Localization Part of Terms and Conditions of sale shall apply. Once we have received the faulty Product, we will carry out a thorough investigation and contact you with our outcome. 

IF YOU HAVE RESIDENCE OUTSIDE ITALY, PLEASE CAREFULLY CHECK THE LOCALIZATION SECTION AT THE BOTTOM OF THIS POLICY TO VERIFY IF ANY DISCREPANCIES TO THE ABOVE-MENTIONED TIMINGS SHALL APPLY IN ACCORDANCE WITH YOUR COUNTRY OF RESIDENCE CONSUMER PROTECTION REGULATIONS.

6.3. You must return the wrong, damaged or defective goods in the same condition in which they were delivered to you. 

6.4. VW performs checks of all returned Products as wrong, damaged or defective in accordance with the procedure set forth under this Clause 6. Upon approval by VW, Products returned by you because they are wrong, damaged or defective shall be refunded in full, including the costs of delivery and return (in accordance with the procedure specified in Clause 5 above), and you shall be duly notified of the refund via a Refund Confirmation e-mail within a reasonable term.

6.5. If you have any questions or complaints about the Product, please contact our Customer Service Team or through our Contact Us page here.