Refund & Returns Overview Finland

IF YOU HAVE RESIDENCE IN FINLAND, THE FOLLOWING CLAUSES SHALL APPLY. IN CASE OF DISCREPANCIES THIS LOCALISATION PART REGARDING FINLAND PREVAILS. MANDATORY CONSUMER PROTECTION REGULATIONS ALWAYS PREVAIL.

6. RETURN OF WRONG, DAMAGED AND DEFECTIVE PRODUCTS

6.1. We are under a legal duty to supply Products that are in conformity with the Orders placed and the applicable legislation and regulations where necessary. Nothing in these terms will affect your legal rights to return faulty Products. If you return a Product that is faulty, the shipping costs will be refunded. 

6.2 Shall you return a Product due to an error ascribable to the Vendor, or because it is damaged or defective, you must inform VW within:

A) 48 (forty-eight) hours of delivery (please note, if you do not report the fault within this time frame your legal rights set out below will remain unaffected):

B).  you must notify the Vendor on any defects or faults within reasonable time, when you noticed, or you should have noticed the defect or fault. We would encourage you to report any faults within 48 hours of delivery. However, you have up to two (2) months to notify Vendor to maintain your full rights. If you do not notify Vendor within reasonable time, you can no longer make such a claim on the defects in the Product. This does not limit your mandatory rights in cases where Vendor has acted with gross negligence, or the defect would create a risk for health or property.

C). up to 1 (one) year: if your Products contain a defect or a fault which is deemed to have existed at the point of purchase, we will offer a refund or credit note at our discretion. Once we have received the faulty Product, we will carry out a thorough investigation and contact you with our conclusions. After 1 (one) year from the date of receipt of the delivery, you will be obliged to provide sufficient proof that the fault would have existed at the point of purchase.

IF YOU HAVE RESIDENCE OUTSIDE ITALY, PLEASE CAREFULLY CHECK THE LOCALIZATION SECTION AT THE BOTTOM OF THIS POLICY TO VERIFY IF ANY DISCREPANCIES TO THE ABOVE-MENTIONED TIMINGS SHALL APPLY IN ACCORDANCE WITH YOUR COUNTRY OF RESIDENCE CONSUMER PROTECTION REGULATIONS.

6.3. You must return the wrong, damaged or defective goods in the same condition in which they were delivered to you. 

6.4. VW performs checks of all returned Products as wrong, damaged or defective in accordance with the procedure set forth under this Clause 6. Upon approval by VW, Products returned by you because they are wrong, damaged or defective shall be refunded in full, including the costs of delivery and return (in accordance with the procedure specified in Clause 5 above), and you shall be duly notified of the refund via a Refund Confirmation e-mail within a reasonable term.

6.5. If you have any questions or complaints about the Product, please contact our Customer Service Team or through our Contact Us page here.