General Information
RETURN AND REFUND POLICY - RIGHT OF WHIDRAWAL
1. GENERAL INFORMATION
Vivienne Westwood Limited and/or Vivienne Westwood S.r.l. (the "Vendor") aims to guarantee your full satisfaction. If for any reason you are not satisfied with your order (“Order”), you may exercise your right of withdrawal from the sales agreement concluded with the Vendor (“Contract”) within a time period of 14 (fourteen) days following receipt of the product (“Product”), without the need to provide a reason for your decision or to pay penalties, if the conditions set out by this return and refund policy (“Return Policy”) are fulfilled.
This period starts:
1. in the case of a single Product, on the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the Products;
2. in the case of multiple Products ordered by you in one Order and delivered separately, on the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last Product;
3. in the case of delivery of a Product consisting of multiple lots or pieces, the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.
To exercise the right of withdrawal, you must return the Products within 30 (thirty) days from the written notification to the Vendor of the decision to withdraw from the Contract in which you expressly declare wishing to return the Products purchased. This communication can be submitted by post with acknowledgement of receipt to the following addresses:
- For Products sold by Vivienne Westwood Limited: 9-15 Elcho Street, London SW11 4AU, United Kingdom
- For Products sold by Vivienne Westwood S.r.l.: Corso Venezia, 25, 20121, Milan, Italy
The communication can also be sent via email (upon the condition that it is confirmed with acknowledgement of receipt email from the Vendor within the following 48 (fourty eight) hours to the following address:
- For Products sold by Vivienne Westwood Limited: customer.service@viviennewestwood.com
- For Products sold by Vivienne Westwood S.r.l.: customer.service@viviennewestwood.com
You can find here below a model of withdrawal form (“Withdrawal Form”). Please note that it is not mandatory to use this form, you can create a different one or freely write your will to withdraw.
You can exercise this withdrawal right by any means feasible.
Please contact Customer Service here for all requests on the Withdrawal Form to exercise your right of withdrawal.
WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract)
To _______________________________[please select the Vendor]:
o Vivienne Westwood Limited, with registered office at Westwood Studios, 9-15 Elcho Street, London SW11 4AU, United Kingdom, e-mail customer.service@viviennewetwood.com
(for: Jewellery, Bridal Couture, Shoes WE)
or
o Vivienne Westwood S.r.l., with registered offices at Corso Venezia 25, 20121, Milan, Italy, e.mail customer.service@viviennewestwood.com (for: bags, shoes, accessories, underwear, Main Line, Andreas Kronthaler)
You can understand the Vendor from the Order Confirmation email submitted by VW and from the type of Product(s) you have purchased.
Depending on the selected Vendor, please return the Product to the following addresses:
• For all UK online orders sold by Vivienne Westwood Limited - returned Products must be shipped to:
BLECKMANN LIFESTYLE AND LOGISTICS
MPN1
Westland Way, Magna Park
Lutterworth
LE17
4UE
United Kingdom
• For all ROW (outside of the UK) online orders sold by Vivienne Westwood S.r.l. - returned Products must be shipped to:
VIVIENNE WESTWOOD S.r.l.
c/o GXO
Strada Complanare Torino Svizzera 21 – (VC)
Carisio, 13040
Italy
I hereby give notice of my intention to withdraw from my contract of sale referring to the following Order(s):
Order(s) number: _________________________________________________________________________
Order(s) submitted on:_____________________________________________________________________
Product(s) received on: ____________________________________________________________________
Full Name of the purchaser: _________________________________________________________________
Address of the purchaser: __________________________________________________________________
Signature of the purchaser: _________________________________________________________________
Place, Date: __________________
For any returns under the framework of the right of withdrawal, the procedure detailed below under Clause 2 must be fully complied with.
The consumer is exclusively responsible for the risks and costs associated with returns.
Products must be returned in accordance with the measures indicated in this Return Policy and in the the FAQs Clause. Please help us save the environment from unnecessary carbon emissions by reducing the amount of returns made. If you have any uncertainties around your purchase, please contact our Customer Service team who would be happy to help you and guide you through our Product range and size guide.