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DELIVERIES & RETURNS

UK SHIPPING RATES:

SERVICE SHIPPING RATE
Standard 3-5 Working Days £5.50
Next Working Day* £8.00
Saturday Delivery* £10.50

 

Please note that the above delivery times are for successful orders placed before 3pm Monday to Friday for mainland UK.

We do not ship any orders during weekends; any Next Working Day orders placed after 3pm Friday will be shipped on the following Monday.

*For Channel Islands, Northern Ireland, Scotland, Hebrides, Orkney and Shetland please allow two working days. Saturday Delivery is not currently available for these destinations. 

 

EU COUNTRIES:

  SHIPPING RATE  (2 - 5 Working Days)
COUNTRY JEWELLERY & WALLETS       ALL OTHER ITEMS    
Rep. Ireland
Belgium
Luxembourg
Netherlands
€ 17 € 21
Austria
Czech Republic
Denmark
Faroe Islands
Finland
France
Germany
Greece
Greenland
Italy
Monaco
Poland
Portugal
Spain
Sweden
Vatican City
€ 16 € 22

 

OTHER EUROPEAN COUNTRIES:

  SHIPPING RATE  (2 - 5 Working Days)
COUNTRY JEWELLERY & WALLETS        ALL OTHER ITEMS     
Bulgaria
Estonia
Hungary
Latvia
Lithuania
Romania
Slovak Republic
Slovenia
€ 29 € 45
Cyprus
Croatia
Malta
€ 37 € 57
Switzerland
Norway
€ 31 € 46

 

COUNTRIES OUTSIDE OF THE EU:

  SHIPPING RATE  (2 - 5 Working Days)
COUNTRY JEWELLERY & WALLETS        ALL OTHER ITEMS      
USA
Canada
$ 23 $ 40
Australia
New Zealand
€ 24 € 42

DELIVERY FAQS

WHEN WILL MY ORDER BE DISPATCHED?

  • 3-5 Working Day Delivery - Please allow up to five working days for delivery from your order being placed. 
  • Next Working Day - Orders must be placed before 3pm Monday to Friday in order to guarantee next working day delivery. Orders placed after 3pm on a Friday will not be shipped until the following Monday. Please note, we do not ship orders during weekends.
  • Saturday Delivery - Orders must be placed by 3pm Friday to guarantee Saturday delivery.

For security reasons, all orders are subject to verification checks. You will be contacted by email should we require further information to verify your identity and your billing address before confirming the order.

Once your order is dispatched, you will receive an email notification with your tracking information.

WHAT SHOULD I DO IF I MISS MY DELIVERY?

If you were out while a delivery was attempted, our courier service will leave a card to inform you. Please follow the instructions as stated on the card to retrieve your parcel. Once your goods have been dispatched you will also receive an automatic email containing your tracking number, this can be entered into the couriers website to source the parcels location.

WHAT IF I HAVE RECEIVED THE INCORRECT ITEM?

If you have received the incorrect item, please contact our Customer Service Team either by emailing online@viviennewestwood.com or by calling +44 (0)20 7915 2461. This will enable us to reserve the correct item in your name and anticipate the arrival of the returned item, leading to a speedier turn around.

WHAT IF AN ITEM IS MISSING FROM MY DELIVERY?

If an item is missing from your delivery please report this within 24 hours of the delivery by contacting our Customer Service Team either by email at: online@viviennewestwood.com or by calling us on: +44 (0)20 7915 2461 (our opening hours are Monday - Friday, 9:30am - 6:00pm). Please be aware that you may be required to provide photographic information to enable the team to investigate the matter further.


RETURNS & EXCHANGE POLICY

If you are unhappy with the items you have ordered for any reason, we will accept the return of unused items subject to the following criteria:

  • Items must be returned within 14 days from the date of delivery to be eligible for a refund or exchange. Items returned after 14 days may be eligible for an online credit note at the discretion of Vivienne Westwood Ltd.
  • Items must be in their original, unused, unsoiled condition.
  • Shoes should be tested for fit on a clean surface.
  • Items must be sent in their original packaging with the swing tags attached.
  • Vivienne Westwood Ltd does not take responsibility for damage that occurs during the return process, please ensure that the goods are well protected when returned to us.
  • Shoe boxes in particular should be protected and returned undamaged, as they are considered intrinsic to the product. Damage to the box may render the item ineligible for refund.

Returns should be sent with a completed returns form (included in your order) and in their original packaging to:

Online Returns
Unit 3, Avro House
Havelock Terrace
London
SW8 4AS

Unfortunately, we are not currently able to cover return postage costs unless the item received is faulty or incorrect. We will however happily ship any exchange items free of charge.

Please note that we do not accept returns of perfume, earrings, swimwear or underwear for hygienic reasons. This does not affect your statutory rights.

Vivienne Westwood Ltd is not able to accept responsibility for returns lost in transit and therefore we recommend all returns are sent by recorded delivery. It is advisable to obtain a proof of postage if using the Post Office.

Once we have taken receipt of your return we aim to process the Exchange or Refund within 7 working days. If you require an exchange of a faulty item and we have stock available, a replacement will be sent out.

Please note that all refunds and exchanges for online purchases can only be made through our website. Goods bought via the online store cannot be returned to any other Vivienne Westwood store.

We are only able to refund the credit/debit card, on which the original purchase was made. As such, if your item was a gift you may be offered an exchange or credit note.

Once we have received, processed and accepted your return, you will be sent a confirmation email. Please note that the funds may take up to ten working days to appear in your account dependant on your bank’s policy.

 

FAULTY ITEMS PURCHASED MORE THAN 3 MONTHS PREVIOUSLY

If any of your items become faulty as a result of a manufacturing quality issue despite being cared for correctly, you may return it for either a repair, exchange or an online credit. Once we have received the faulty item, we will carry out a thorough investigation and contact you with our outcome. Unfortunately we are unable to offer a refund if it has been more than 3 months since the item was originally purchased. Please contact our Customer Service Team either by emailing online@viviennewestwood.com or calling +44 (0)20 7915 2461 to discuss in more detail and to arrange your return with them.

 

IN-STORE RETURNS

Our in-store returns policy is to offer an exchange or credit note on items returned within 7 days of purchase on unworn goods with tags attached along with a valid receipt for the item purchased.

Items purchased at a discounted price can be exchanged only for an item(s) of the same value or over within 7 days with a proof of purchase.

For hygiene reasons earrings, underwear and swimwear cannot be returned. This does not affect your statutory rights.

Online orders cannot currently be returned in store. If you wish to exchange or refund an online purchase please follow the instructions on the returns form provided in your order.